Quality employee training and development in improving service delivery

the case of a selected municipality

  • Mthokozisi Mpofu Pretoria
  • Clifford Kendrick Alice in South Africa


Municipal employees have come under fire for poor performance and conduct in their work as some engage in corruption and others are not qualified enough to discharge their duties to the required levels. Employee training and development has become one of the key aspects in improving employee performance in organisations, thus leading to improved organisational performance and growth.The purpose of this study was to investigate the relationship between the quality of employee training and development on service delivery in a selected municipality. Data was collected from 150 employees and 150 residents within the selected municipality. The results indicated the need for effective employee training and development systems and processes to achieve improved employee performance thus improved provision of basic services to the communities.

Author Biographies

Mthokozisi Mpofu, Pretoria

Tswane University of Technology

Clifford Kendrick, Alice in South Africa

University of Fort Hare