Understanding the use of emotional intelligence during the project leadership process

a case of project managers

  • Luviwe Bikitsha Wits University
  • Khodani Mamafha Wits University
  • Nonjabulo Ngomane Wits University

Abstract

The nature of construction projects present challenges as a result of dynamic changes and complexity of their technical and social aspect. Project managers are assigned with full responsibility to mitigate these problems by facilitating effective leadership. Such a leadership process involves formulation of close and healthy relationships, good communication and purposeful coordination and cooperation among others. However, construction projects have been reported with poor performance which somewhat emerge from disputse, inadequate cooperation and communication, ill-relationships and delays among others. Consequently, there is a concern about the use Emotional Intelligence by project managers when these challenges emerge. Evidence regarding the effective use of emmotional inteligence and its benefits have been empirically documented. However, there is a lack of empirical research of this phenominom within the construction industry in the South African context. This study reports two cases of project managers on how they utilised their emotional intelligence when leading in construction projects.

Author Biographies

Luviwe Bikitsha, Wits University

School of Construction Economics and Management,
Faculty of Engineering and Built Environment,
Wits University
Johannesburg, South Africa

Khodani Mamafha, Wits University

School of Construction Economics and Management,
Faculty of Engineering and Built Environment,
Wits University
Johannesburg, South Africa

Nonjabulo Ngomane, Wits University

School of Construction Economics and Management,
Faculty of Engineering and Built Environment,
Wits University
Johannesburg, South Africa

Published
2014-09-05

Most read articles by the same author(s)

Obs.: This plugin requires at least one statistics/report plugin to be enabled. If your statistics plugins provide more than one metric then please also select a main metric on the admin's site settings page and/or on the journal manager's settings pages.